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The company redesigned its entire app, with a special feature that should help you find your phone even after the battery is dead.

After going dark this past weekend, the state agency reopened Monday with a revamped system, capable of issuing new federally mandated REAL IDs and designed to ease customer experience.

At the downtown Boston branch, the average wait was two hours and 23 minutes. Tuesday was not much better , with waits at some branches reaching three to four hours. According to the state Department of Transportation, overall RMV wait times were shorter than Monday, but varied by location.

Traffic, Parking & Transportation Department

On the surface, it looks exactly the same as the standard state-issued license, but with a little, golden emblem on the top right corner. However, beginning in October , standard licenses will no longer be acceptable as identification to board a flight or enter a federal building. Unlike standard licenses, REAL IDs cannot be processed online, which means anyone who wants to upgrade to the new standard when getting or renewing their license has to go to an RMV office in person.

Massachusetts RMV Permit Test #1 - 25 Questions

Additionally, Pollack said it was taking employees longer to process the applications, which created longer wait times for everyone, no matter what their reason was for going to the RMV. Then, to prove citizenship or lawful presence in the United States, you will need either a valid US passport, a certified copy of your birth certificate, naturalization papers, a green card, or other relevant immigration documents.

Lastly, you need two documents to prove residence in Massachusetts.


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These could be a utility bill, bank statement, firearms card, or a renewal letter from the RMV itself. Be careful, as many qualifying documents need to be recent— issued within 60 days of the renewal.

Massachusetts Registry of Motor Vehicles

Pollack also said that following the statewide weekend RMV closure there was an increase in the number of people coming in for other reasons, like simply renewing their registration. As MassLive reported Tuesday , Gov. According to MassDOT, registry offices saw a 56 percent increase in customers arriving with license applications already filled out Tuesday compared to Monday. Within a year of taking office, the Republican governor celebrated increasing the number of residents served in less than 30 minutes from 59 percent in November to 74 percent by December All laws are effective September 19, unless otherwise noted.

BMV Augusta branch to remain open Sept.


  • Massachusetts Dept. of Transportation, Registry of Motor Vehicles Division (RMV).
  • STATE REGISTRY OF MOTOR VEHICLES.
  • Massachusetts RMV Shutting Down All Services This Weekend For Upgrade.

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